Frequently asked questions about Chester Wool, our yarns and the ordering process.
Who are we?
We are wholesalers of undyed natural yarns, these can either be knitted as they are, or dyed up. We specialise particularly in supplying yarns to hand dyers, the yarns come ready to dye and are packaged with this in mind. We are a team of 4; Andy Robinson - Owner and Director, Jeni Hewlett - Director, Lottie Walford and Chris Thompson oversee the day to day orders and emails.
What is our minimum order?
Our minimum order is 5 kilos, but this can be made up of 5 different types of 1 kilo each. All yarn comes packs of 10 hanks.
4/16nm : can you please explain what this means and why it is quoted under each yarn type?
The number 4 denotes the number of ends, and the number 16 denotes the number of meters per gram. If you divide the second number by the first, you arrive at the number of meters per 100gm. So for this yarn the answer is 400m per 100g.
Is our merino from Australia?
No, we only use south American Merino in order to avoid the muesling issues.
Is our Bluefaced Leicester British?
Yes, all the Bluefaced Leicester wool is grown in the United Kingdom and bought at auction from the British Wool Marketing Board. If you are a BWMB Licensee you can use their swing tickets for all our BFL yarns.
Do we offer sample hanks?
Sample hanks can be ordered any time with a bulk order at standard wholesale prices.
Can we recommend a place to buy dyes?
In the UK we recommend Kemtex www.kemtex.co.uk
What preparation is needed before dyeing the yarn?
The yarn simply needs soaking. The yarn is made specifically for dyeing so no scouring is needed, sometimes with the pure silk yarns we recommend soaking for a minimum of 3 hours in warm water and preferably over night for best results.
Can I come visit/collect yarn?
Yes, by appointment, we are happy to accept visitors to fondle our yarns as long as we know you are coming.
How do I place an order?
Please email firstname.lastname@example.org with your order, we will then get back to you with an invoice for approval and payment within 24 hours.
What are our payment methods?
Our preference is for bank transfer, however we also accept credit/debit cards and Paypal.
What are our terms?
We require payment against invoice with the yarn being dispatched the next working day.
Our trading terms are ex works, Deeside UK. The customer pays all courier charges.
How long does delivery take?
In the UK we use Parcelforce 24 hour service, for France, Germany, Ireland and Belgium we use parcel force euro priority which takes 3 working days. For all other European countries we use GLS with transit time being typically 5 working days. For deliveries outside Europe we use Fedex and will be happy to quote transit time.
Do you stock support your yarns?
Yes we carry a fully stock supported service whilst on occasion we maybe out of stock of an odd yarn, 99.9% of our yarns are available throughout the year.
When we say the yarn is Baby Alpaca or Baby Camel, what does this mean?
Calling something 'Baby' refers to the first shearing of the animal, this is always the finest and softest fibre an animal will produce in its lifetime, subsequent shearings are always courser.