FAQs
What is the minimum order?
Our minimum order is 5kg, but this can be made up of 5 different types of 1kg each. To purchase smaller quantities of our yarns, please visit Bluefaced.com
Do you ship to the EU?
Yes! We are really pleased to say we have our warehouse set up and running in the Netherlands and we are able to fulfil all EU orders from there. For more information please email yarn@chesterwool.com
Can I purchase sample hanks?
Sample hanks can be ordered at any time, with a bulk order, at standard wholesale prices.
Can you recommend where to buy dyes?
Chemical dyes
UK:
USA:
Natural dyes
Bailiwick Blue (Indigo grown in Guernsey, Channel Islands)
Can I come visit/collect yarn?
Yes, by appointment, we are happy to accept visitors to come and touch and feel our yarns – as long as we know you are coming.
What are your prices?
Please email yarn@chesterwool.com to request a pricelist (for wholesale customers only).
How do I place an order?
Please email yarn@chesterwool.com with your order, we will then get back to you with an invoice for approval and payment within 24 hours.
What payment methods do you accept?
Our preference is for bank transfer or Wise, however we also accept credit/debit cards.
What are your terms?
We require payment against invoice with the yarn being dispatched the next working day after payment has been made. Our trading terms are ex works, Deeside UK. The customer pays all courier charges.
How long does delivery take?
In the UK we use the Parcelforce 24 hour service. For countries outside of Europe we use FedEx which offers a very quick and efficient service.
Do you stock support your yarns?
Yes, we carry a fully stock supported service.
Is your Merino from Australia?
No, our superwash Merino wool comes from South America and is superwash treated in Europe to the highest Oeko-Tex standard.
I'm worried about microfibres, how do they relate to your yarns?
Microfibres come from synthetics and the main cause of the problems are synthetic fleece jackets and blankets. The problem with these items is that they take a very long time to break down or biodegrade. Pure wool, on the other hand, can biodegrade as quickly as 6 months in landfill, and superwash wool breaks down even more quickly. This quick breakdown is because wool has a high nitrogen content. It far surpasses cotton in its rate of breakdown. If you are worried about the environmental impact of your yarns, then wool and protein fibres are the way to go. Thankfully that's what we do best!