Shipping policy

Delivery charges

Delivery within the UK is charged at £11 for up to 24kg, excluding the Scottish Highlands. For Europe, all the specific country prices are listed on the wholesale price list. International rates vary by size and weight, but we always work to get the best price for you.

When will shipping happen?

Once we have received the full funds your order will be shipped immediately. Please note, we do not give payment terms. Orders placed and paid for before 12pm (midday) GMT will generally be shipped that day, orders placed after this may not be shipped until the following day, as this is determined by the courier collection time.

Please note we do not ship on Saturdays and Sundays, and our offices are not open at the weekends.

Shipping terms

Goods are sent Ex Works, meaning the responsibility of the goods passes to you once they leave our warehouse.

Given us the wrong address?

If you notice that your shipment is due to be delivered to an incorrect address please notify us immediately by either email or telephone. We have a great relationship with our couriers and will always try to rectify any issues before a first delivery attempt. Please notify us of any address changes when ordering as we cannot accept responsibility should an order be delivered to a previous address that we have not been notified of. We would recommend, where possible, that you contact the current residents of your old address and request they reject the parcel so it can be returned to us and forwarded on appropriately.

What happens if my order doesn't arrive?

Should your order not arrive in the time-frame you were expecting please send us an email right away. We will then verify the relevant tracking information and whenever necessary we will contact the courier to find out more information.